Contact information

Contact Information

Last updated: August 2026

At The 3AM Club, a real person answers every message — no ticket bots, no scripted loops.

Customer Support

Email: support@3amclubstore.com

Response Time

  • A named member of our team replies within one business day.
  • Messages are answered in the order they are received, Monday to Friday, excluding public holidays.

Before You Write

To get you an answer in a single reply, please include:

  • Your order number;
  • The email address used at checkout;
  • A short description of what is going on — and, if it is about the product or the packaging, a clear photo.

Order Changes

To change or cancel an order, write within 12 hours of purchase and before it ships. Once the parcel has left our facility it can no longer be modified — but the 90-Night Clock-Out Guarantee still covers you.

Guarantee Claims

Claiming the 90-Night Clock-Out Guarantee takes one email to support@3amclubstore.com with your order number. No return label, no store credit, no interrogation.

Business Information

The 3AM Club is an online retailer operating at 3amclubstore.com. All customer communication is handled by email so that every request is documented and traceable.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

Ships free in the US

Every order ships free, everywhere in the US.

A named human answers

Questions? Email [SUPPORT_NAME] at hello@[domain] and a real person answers.

Subscribe & save 15%

We email you before every charge. Skip or cancel in one click.

90-Night Clock-Out Guarantee

Clock out of the 3AM Club in 90 nights or get every penny back.